At Ryver & Reef, we carefully select our products and work closely with our suppliers to ensure every order meets our quality standards.

Returns

We do not accept returns for change of mind, incorrect sizing, colour preference, or any other personal preference. Please carefully review product descriptions, sizing information, and images before placing your order.

Refunds

Refunds will only be considered in the following circumstances:

• Your item arrives with a manufacturing defect or fault.

• Your order cannot be shipped because the product does not pass our supplier's quality inspection before dispatch.

As our suppliers perform quality inspections before shipping, there may occasionally be instances where an item does not meet quality standards and cannot be sent. In these cases, a full refund will be issued for the affected item.

If your item arrives damaged or defective, you must contact us within 7 days of your parcel being marked as delivered. Requests received after this period will not be eligible for a refund.

To request a refund, please email us with:

• Your order number

• A description of the issue

• Clear photos showing the defect

We reserve the right to assess all claims before approving a refund.

Store Credit

Where a refund is not applicable, we may offer store credit at our discretion where appropriate.

Change of Mind

We do not offer refunds or returns for:

• Change of mind

• Incorrect size selected

• Colour preference

• Delayed delivery outside of our control

• Any other personal preference after purchase

By placing an order with Ryver & Reef, you acknowledge and agree to this Refund & Returns Policy.

Thank you for supporting our small business. We truly appreciate every order and are committed to providing beautiful pieces and excellent customer care. 🤎